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Orders
Below are some of are common questions about orders
How can I place an order on Chamundi Gold & Diamonds?
You can place an order directly on our website by selecting your desired jewellery item and proceeding to checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within 2 hours of placing them. Please contact our support team immediately.
How do I know if my order has been confirmed?
You’ll receive an order confirmation email and SMS once your order is successfully placed.
Do you offer gift wrapping options?
Yes, gift wrapping is available during checkout. You can also add a personal message.
What should I do if I receive a damaged product?
If your order arrives damaged, please take photos and contact us within 24 hours of delivery.
Are the items on the website available in-store as well?
Availability may vary. Please contact your nearest store to confirm in-store stock.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship across India?
Yes, we offer shipping services throughout India.
Is international shipping available?
Currently, we only ship within India. International orders will be available soon.
How long will my order take to arrive?
Orders are typically delivered within 5–7 working days, depending on your location.
What are the shipping charges?
We offer free shipping on all orders above ₹5000. Orders below this value may include a nominal charge.
How can I track my shipment?
Once shipped, you’ll receive a tracking link via email/SMS to monitor your delivery status.
Do you offer same-day or express delivery?
Express delivery is available in select cities. Choose this option at checkout if available.
Can I change my delivery address after placing the order?
Address changes are allowed within 1 hour of placing the order. Please contact customer care immediately.
What is your return policy?
We accept returns within 7 days of delivery for unused and unworn jewellery with original packaging and certificate.
How do I initiate a return?
You can raise a return request through your order history or contact our customer support.
Are there any items that cannot be returned?
Customized or engraved jewellery cannot be returned unless it is damaged or defective.
How long does it take to process a refund?
Refunds are processed within 7–10 working days after the product passes quality checks.